World Cup and VLTs drive OPAP growth

first_img Regions: Europe Southern Europe Greece Casino & games AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter OPAP CEO Damian Cope has claimed the company remains on course to deliver strategic objectives set out in its ‘2020 Vision’ roadmap after its video lottery terminals (VLTs) and sports betting divisions sparked revenue and profit growth in the first half of 2018.Gross gaming revenue (GGR) hit €737.5m (£656m/$860m) in the six months through to June 30, up 7.1% on last year, while net profit rocketed by 32.9% to €66.1m. EBITDA was also up by 20.5% year-on-year to €157.4m at the Greek company.The second-quarter figures illustrated that the company had built on a positive opening three months of the year.Lottery remained the main source of income at OPAP despite gross sales in this sector falling by 10% year-on-year to €371.5m.In contrast, gross betting revenue was up 7.3% to €202.4m, boosted by additional activity around the football World Cup, while VLT revenue hiked from €9.4m to €89.4m.“Our results continue to be boosted by the growing contribution from VLTs and the improvement of our overall product portfolio,” Cope said. “During Q2 we also benefited from the busy first few weeks of the World Cup where we saw increasing adoption of our rapidly expanding number of self-service betting terminals.“Although the recovery of the economy has not yet decisively aided private consumption, OPAP continues to deliver on its strategic objectives on the path to our 2020 Vision.“For the remainder of the year, we will be focusing on the development of our VLTs customer base, the introduction of new lottery and betting products in our shops and the launch of our new online platform.”OPAP’s results come at an uncertain time for the Greek gambling market after the national government this week launched a consultation into proposed regulatory changes.Published by the Greek Ministry of Finance, the regulations state that an internet sports betting licence will cost €4m, but operators will need to pay an additional €1m to offer other online gaming services.Image: Антон Зайцев Lottery remains biggest revenue-generator despite 10% year-on-year fall Subscribe to the iGaming newsletter Topics: Casino & games Finance Lottery Sports betting Video gaming 13th September 2018 | By contenteditor Tags: Mobile Online Gambling Video Gaming World Cup and VLTs drive OPAP growth Email Addresslast_img read more

Hills to offer betting at Devils’ Prudential Center

first_img Email Address Regions: US New Jersey Hills to offer betting at Devils’ Prudential Center Tags: OTB and Betting Shops Topics: Sports betting Tech & innovation Sports betting AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter William Hill has struck an innovative deal to open a specialist betting facility inside the Prudential Center, the home of NHL ice hockey team the New Jersey Devils, in a move that brings legal sports betting closer to the US professional sports sector.A dedicated lounge inside the venue will feature live sports on over 20 screens, while Hills will install odds boards to display betting options for events across a range of sports and competitions.However, the facility, the first of its kind in the US, will differ to a traditional sportsbook in that there will not be any physical facilities such as windows and kiosks to place a bet.Instead, Hills will employ a number of ambassadors to assist fans with downloading the company’s official New Jersey app in order to place a bet. Hills launched the app in the state earlier this year.ESPN said that this approach would help to help allay concerns the NHL held about on-site betting at games. Earlier this month, the American Gaming Association said that the league could expect to bring in an additional $215m (£168m/€189m) in revenue should it fully embrace legalised sports betting in the US.The dedicated facility, which will be branded as the William Hill Sports Lounge, will be open for all events at the venue, including Devils games and concerts.The betting action will also spill out of the lounge and into the wider arena, with the Devils to feature odds on its giant scoreboard above the ice.Hugh Weber, president of the Devils’ ownership group, Harris Blitzer Sports & Entertainment, said: “Our goal has always been to make Prudential Center the home of sports and entertainment in New Jersey, but ultimately our mission is to create the most dynamic fan experience in the industry today, and the William Hill Sports Lounge will play a part in amplifying fan experience here.”William Hill has been aggressive in its expansion plans in the US ever since the Supreme Court ruling on PASPA earlier this year.The firm took the first legal sports bet in New Jersey in mid-June and has secured a series of key partnerships with the likes of Eldorado and IGT as part of ongoing growth efforts.In addition, Hills last month agreed a deal with the NHL’s Vegas Golden Knights in what was the first official link-up between a gambling operator and a franchise from the four established major leagues in the US.William Hill US CEO Joe Asher said that the company is seeking to build on this early success by committing more funds to its expansion plans in New Jersey.Asher said: “We’re spending a considerable amount of marketing dollars in New Jersey. It is going to be a very competitive and expensive landscape for the next couple of years.“I think a lot of companies in the space feel the need to push hard in the state as a testing ground to prove they can be everywhere. In a way, it’s like the Iowa caucuses in politics.”He added: “I said that, when fully mature, the New Jersey sports betting market would double that of Nevada. It’s early days, but I could see how even that is being conservative.”Image: Pacmanghostx US CEO Asher reveals “considerable” marketing spend in New Jersey 25th October 2018 | By contenteditor Subscribe to the iGaming newsletterlast_img read more

TV ad ban could see 1 in 5 punters stop betting, poll claims

first_img One in five punters have indicated they would stop betting on live sports events should an advertising ban during sports broadcasts be agreed, new research has found.Market research company Harris Interactive compiled a national study on Thursday (Dec 6), the day reports suggested a deal had been agreed between UK betting operators to voluntarily stop advertising during televised broadcasts of live sporting events.The survey found that 81% of respondents agreed with the ban, although that number fell to 66% among those that regularly bet on sports online.Of those that bet, some 23% said they would do so less if there were no gambling adverts, while 18% said they would stop doing so all together. However, the majority – 60% – said the ban would not affect their behaviour.“Revenue for gambling companies appears likely to be impacted,” said Martin Bradley, senior associate director at Harris Interactive.Over half of the almost 1,000 polled believe gambling shirt sponsorship (54%) and gambling advertising around pitches (53%) should also be banned. Just under half (47%) believe it should also spread to league sponsorship.In an indication of the perceived levels of problem gambling in the UK, Harris said two out of three people surveyed believe the problem of gambling is getting worse with a similar amount saying the government should do more to regulate the gambling industry.“The response from current online sports bettors is the same as the wider public in response to these two issues outlined above,” Bradley explained. “Even the target audience want the government to step in and do more, plus are concerned about the issue of problem gambling.”The Harris poll was conducted to explore gambling habits, and reactions to the advertising ban during live broadcasts as well as awareness, and potential impact of sports betting behaviour. Harris also wanted to assess attitudes towards gambling companies, and the potential of further bans on betting advertising in sports.Harris found that the news of the possible voluntary advertising ban has to some extent already improved perceptions of gambling companies, with 35% viewing it as a positive move.“Despite support from the public, it remains to be seen whether the public believes this is enough to reduce the perceived problems that gambling creates,” Bradley said.“We see an even split between those agreeing and those disagreeing that this will help reduce the issue of problem gambling,” he continued. “We saw a very similar theme when we looked at reaction to the government review into FOBT’s; this news is welcomed to reduce problem gambling, though the public do not see this problem as going away.“The industry needs to do more to demonstrate to the public they care about the lives of their customers.” 7th December 2018 | By contenteditor Topics: Marketing & affiliates Sports betting TV ad ban could see 1 in 5 punters stop betting, poll claims Subscribe to the iGaming newsletter AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter Marketing & affiliates Survey assessing proposed voluntary television advertising ban suggests huge drop in in-play wagers Email Addresslast_img read more

LeoVegas targets Spanish launch in Q1 2019

first_img Subscribe to the iGaming newsletter Casino & games LeoVegas targets Spanish launch in Q1 2019 Email Address Tags: Mobile Online Gambling 14th December 2018 | By contenteditor Topics: Casino & games Legal & compliance Sports betting Tech & innovation Gambling operator has applied for casino and sports betting licences to enlarge regulated market footprint AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter LeoVegas has set its sights on launching in the regulated Spanish market during the first quarter of next year after applying for both casino and sports betting licences in the country.The online and mobile gambling operator already holds licences in Malta, the UK, Denmark, Italy and Ireland, while the company was named among the first recipients of new licences in Sweden last month.LeoVegas is now looking to build on this with expansion into Spain, something first revealed to iGamingBusiness.com in August.“We are now taking the next step on our global expansion journey and apply for our first licence in a Spanish-speaking country, Spain,” LeoVegas group chief executive Gustaf Hagman said.“Spain is one of the fastest growing markets in Europe. Through our technology and experience, we can effectively adapt our business to regulated markets regardless of language and regulations,” Hagman explained. “Therefore, we expect to launch in Spain already in the first quarter of 2019.”Gross gaming revenue in the Spanish online gaming market increased 29.9% year-on-year in the third quarter, amounting to €181.1m (£162.3m/$204.5m). Much of this was down to growth in the sports betting sector, boosted by the 2018 Fifa World Cup.LeoVegas has placed a greater focus on sports betting in recent times, launching a new sportsbook brand in the UK in August. BetUK, a casino-only site when acquired from IPS as part of a £65m deal earlier this year, has been developed into a multi-vertical brand.The company has also spoken to iGamingBusiness.com about its expansion ambitions for the US, but added that it would maintain a watching brief for the time being.The operator’s expansion plans follow a period of rapid growth, with LeoVegas last month announcing a 41% year-on-year increase in revenue to €78.6m in the third quarter. Depositing customers rocketed 57% in the period to a record 318,189. Regions: Europe Southern Europe Spainlast_img read more

Why there is no ‘best’ sports betting platform

first_imgSports betting Regions: Europe US Tags: Online Gambling Email Address 23rd April 2019 | By Joanne Christie Subscribe to the iGaming newsletter David Sargeant says there is no ‘right’ way to launch a sports book, but rather that each operator needs to define their objectives and find the right way for their business Why there is no ‘best’ sports betting platform Topics: Sports betting David Sargeant says there is no ‘right’ way to launch a sports book, but rather that each operator needs to define their objectives and find the right way for their business.I am often asked, “what’s the best sports betting platform?” Or, “who is the best sports betting partner?” These questions make no sense without context.You wouldn’t ask, “what’s the best car?” You would ask, “what’s the best car for a family of four who mostly use it for short urban trips?” It’s important to remember that sports betting isn’t a single “thing”. If that were true my work as a sports betting consultant would be pretty limited.Everyone will tell you that sports betting is what they sell. Vendors will tell you they are the best sports betting platform. Operators will tell you that they are the best partner.Others will tell you that the first step is finding the right technology supplier or operating partner.This is just patently not true. If you don’t set your goals and solve your whys, then I can guarantee you will discover you have the wrong partner.Some operators thought that speed to market was the goal, and they are now suffering, “New Jersey regret”, having launched the wrong product, the wrong technology or just not having defined and costed their “multi-state omni-channel cross-product plan”.I always start by talking through the sports betting life cycle, customer motivations and variations on models, products, and channels.Setting a business plan The next steps are on the white board. Work out what your goals and business objectives are. Are you driving direct or indirect revenue? Is this just about protecting core business? Who are you appealing to? What demographic?Where are you engaging the customer? Local or national? Just on the casino floor or multi-state over the internet? Which brand? Which channels? Which products? Single wallet? How much of the operations/trading/marketing/customer services do you want to do? Do you want a route to ownership for technology or services?Only after answering all these questions can you then decide which of the major strategy options work for you (outsource, operate, partner, JV, etc.) and who your partner should be.There is also that small matter of cost and ROI. Without setting clear objectives, how are you ever going to evaluate what the correct cost should be and ensure you don’t overpay for the wrong strategy?Don’t start by choosing technology or trading strategy, or by working from the assumption that Vegas or European styles of business won’t work in your state. Start by clarifying the objectives and then finding solutions to meet them.Oh yes. And time to market might be a consideration. How your new sports product integrates to your existing tech stack and suppliers is always going to be a big consideration.So this may sound rather obvious, and in some cases the choices trivial, but it is amazing how many companies I see skipping this vital step and not defining their objectives at all.Only once you’ve done so can you start building towards success and solving the three key barriers to success – finding sports betting expertise in technology and operations, gaining market access, and having brand and customer reach.David Sargeant is a sports betting consultant based in London. With almost 20 years of experience he has spent the last year focused on the US, helping casinos, tracks, tribes, leagues and media companies understand sports betting. AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitterlast_img read more

GVC and BETDAQ donate shirt sponsorship to charity

first_img23rd May 2019 | By contenteditor Betting exchange BETDAQ has donated sponsorship space on the front of EFL League One football club Sunderland’s jerseys to a charity as part of parent company GVC Holdings’ Changing for the Bettor corporate social responsibility drive. Regions: UK & Ireland Betting exchange BETDAQ has donated sponsorship space on the front of EFL League One football club Sunderland’s jerseys to a charity as part of parent company GVC Holdings’ Changing for the Bettor corporate social responsibility drive.BETDAQ signed up as the club’s front-of-shirt sponsor in July last year, but after GVC recently revealed that it is to cease football sponsorship across all of its brands, the betting exchange has taken a step back.Instead, from the 2019-20 season, Sunderland players will carry the Children with Cancer UK logo on the front of their home and away shirts. The branding will also feature on adult replica jerseys.Sunderland will wear the new shirts for the first time at Wembley Stadium during the play-off final against Charlton Athletic on Sunday, with the winner gaining promotion to the second-tier Championship.GVC unveiled the CSR initiative in January, with the idea of investing more in responsible gaming technology, support research and introduce new, voluntary controls across the business to ensure it operates in a fair and sustainable manner. This week, GVC stepped up its campaign by partnering the Safer Online Gambling Group, a body set up by a former gambling addict to help raise awareness of gambling-related harm.Last month, CEO Kenneth Alexander also declared his support for an outright ban on all sportsbook broadcast advertising in the UK. The operator was the first to publicise its support for a pre-watershed advertising ban in October 2018, and is backing a ban on all live and repeated sporting events, with an exemption for horse racing. Marketing & affiliates GVC and BETDAQ donate shirt sponsorship to charity Topics: Marketing & affiliates Strategy AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter Subscribe to the iGaming newsletter Tags: Online Gambling Email Addresslast_img read more

OPAP secures Greek approval for Stoiximan acquisition

first_img OPAP secures Greek approval for Stoiximan acquisition The Hellenic Competition Commission (HCC) has given its approval to OPAP’s pending acquisition of a majority stake in Stoiximan Group’s Greek and Cypriot operations. AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter Regions: Europe Southern Europe Greece Finance The Hellenic Competition Commission (HCC) has given its approval to OPAP’s pending acquisition of a majority stake in Stoiximan Group’s Greek and Cypriot operations.Greek gaming operator OPAP Group in January agreed a deal to acquire a 51% stake in the operations for a total consideration of €94.9m (£82.0m/$105.6m).The deal said that the operator’s OPAP Invest arm would acquire the stake from GML Interactive, a subsidiary of Stoiximan parent company TCB Holdings, and gain joint control of the business alongside two of TCB’s existing shareholders.OPAP also purchased a 36.75% stake in Stoiximan in September 2018 for a total consideration of €50m.The latest deal is still subject to approval from the Cyprus Commission for the Protection of Competition and certain gaming regulatory authorities. Confirmation of clearance from the HCC comes after lottery group Sazka Group last week upped its stake in OPAP to almost 40% after the completion of an offer period in which it attempted to acquire all the operator’s outstanding shares.Sazka came to an agreement with around 7.25% of OPAP shareholders during the offer period, which concluded on 29 October. It owned around 33% of OPAP prior to the offer period having purchased a major stake in 2013 through venture Emma Delta when the operator was first privatised.In total it agreed to acquire 23,323,179 shares at €9.12 – amounting to €212.7m. It had earmarked €2.06bn for the total outstanding shares. Subscribe to the iGaming newsletter 5th November 2019 | By contenteditor Topics: Finance Legal & compliance Lottery Strategy Tags: Online Gambling Email Addresslast_img read more

Kansas senate committee introduces sports betting bill

first_imgLegal & compliance Subscribe to the iGaming newsletter The Kansas state Senate’s Committee on Federal and State Affairs has introduced a bill to allow sports wagering in the state.Senate Bill 283 would allow casinos already licensed by the Kansas Lottery Commission to launch on-premises sports betting, while these facilities may also offer two online betting skins. The committee is currently hosting hearings on the bill, which started on 29 January and will end later today (30 January).Retail sports betting revenue would be taxed at a rate of 7.5%, while a 10% tax would be placed on revenue from online sports bets.If only one – or no – operator takes up the option to create an online product after two years, the lottery may create an online betting product of its own.Read more on iGB North America. Regions: US Kansas AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter Kansas senate committee introduces sports betting billcenter_img Topics: Legal & compliance Sports betting Email Address The Kansas state Senate’s Committee on Federal and State Affairs has introduced a bill to allow sports wagering in the state. 30th January 2020 | By Daniel O’Boylelast_img read more

BGC and GC highlight RG progress following Lords report

first_imgAddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter 2nd July 2020 | By Daniel O’Boyle Topics: Casino & games Legal & compliance Marketing & affiliates Sports betting Slots Tags: Mobile Online Gambling Slot Machines Subscribe to the iGaming newsletter BGC and GC highlight RG progress following Lords report British gambling trade body the Betting and Gaming Council and the Gambling Commission have welcomed the House of Lords’ committee recommendations for regulator change in Great Britain, while looking to highlight recent progress towards tacking gambling harm in the market.Gambling related harm charity Gambling With Lives also responded to the report, titled “Gambling Harm – Time for Action”, which called for measures including stake limits and a ban on gambling sports sponsorship.BGC chief executive Michael Dugher praised what he described as a “substantial and important report”, and urged the government to bring forward its planned review of the Gambling Act “without delay” while working with the industry on evidence-led plans for future regulation.“We support reform, and look forward to engaging with the government on how we ensure a strong future for the regulated industry whilst being 100% focused on driving more changes and higher standards on safer gambling,” Dugher said.However, he also addressed Peers’ claims that the industry made life “miserable” for those that suffer ill effects from their play, pointing out that this was only a small minority of the overall number of gamblers, with statistics suggesting the number has not risen recently.“The Lords report rightly acknowledges that around 300,000 people are problem gamblers, and we recognise the impact this can have on those around them, but it’s important to remember that the vast majority of the nearly 30 million UK adults who enjoy a flutter every year by either buying a Lottery ticket or having a bet do so safely and enjoyably,” he said.“As both the Government and the Gambling Commission acknowledge, problem gambling levels in the UK have remained stable at around 0.7% of the adult population for nearly two decades and we must now look at what more can be done to identify those individuals and ensure that they use the self-exclusion tools available that block them from all forms of gambling with our members.”Dugher then mentioned action taken by BGC members towards heightened player protection. These include Gambling Commission working groups on advertising, VIP schemes and game design. These working groups introduced new measures for BGC members including allowing VIP schemes and social media adverts only for over-25s with the Commission launching consultations to expand these to all licnsees – but its measures on game design were deemed insufficient, with the Commission suggesting more drastic measures, such as mandatory loss and stake limits, last month.“We are driving significant changes in our industry and will continue to do so,” Dugher said. “Our members have already introduced a range of measures, including cooling-off periods on gaming machines, encouraging deposit limits, monitoring play and spend, closing off VIP schemes to under-25s and massively increasing funding by £100 million for research, education and treatment. Many of these actions mirror recommendations made in the report.”He continued by addressing advertising, where the Lords’ committee did not go as far as the All-Party Parliamentary Group on Gambling-Related Harm (APPG), which said all gambling advertising should be banned last month.  However, it did call for an end to all sports sponsorship and gambling advertising in or near any sports grounds or venues with the exception of greyhound racing, a measure supported by GVC Holdings.“We welcome the committee’s understanding of the role of advertising and the lack of real evidence of any link between gambling advertising and problem gambling,” Dugher said. “Betting not only provides sport with the vital funding it needs, it also supports the TV channels’ ability to broadcast more sport than would otherwise be possible. Over 50% of all our members’ bets are taken on sport and in turn revenue from these bets return to sport through media rights, advertising and sponsorship.”“Our members have taken great strides in addressing the level of advertising, introducing a whistle to whistle ban on advertising during all sport, which has resulted in an 84% reduction in sports advertising, banning all gaming product advertising during lockdown and have now committed that at least 20% of advertising will be safer gambling messages going forward.”The Lords’ report also made several mentions of the risk of gambling being offered to children. In response, Dugher noted that most gambling among under-18s consisted of private bets between friends or the National Lottery or arcades, both are available to under-18s legally. The report looks to amend this by raising the minimum age for National Lottery players to 18.The Gambling Commission provided a response of its own after the report said it needs a new funding structure to allow it to keep pace with the industry and should apply larger fines that match not only the seriousness of the offence but also the size of the offender.“We welcome this report and are already working on a number of the recommendations highlighted,” Commission chief executive Neil McArthur said. “As we made clear in our evidence to this and other committees, we need greater resources to be able to meet the challenges ahead. Our current funding arrangements do not give us the resources we need and we are working closely with DCMS to address that.”In addition, the report called for a triennial review of the Commission’s work, something the APPG had also called for, with evidence from these reviews also presented in Parliament.“We have made considerable progress in many areas to make gambling safer,” McArthur said. “We have tightened the regulation of the online sector and taken much tougher enforcement action against operators, including suspending and revoking licences. In the weeks ahead we will be publishing plans to remove potentially addictive features in games, further improve customer interaction and strengthen affordability checks.McArthur added that the industry is already working on many areas the industry had raised, such as minimum spin times, stake limits and further research into gambling-related harm.He also addressed criticism in the report, which suggested the regulator had only moved to ramp up enforcement following criticism.“We recognise that criticism is something that all regulators face. Where the criticisms are justified we will learn from them, but as we have been completely transparent and candid in all the evidence we have given to the various committees, in many areas this and other recent reports are playing back issues we have raised, know we need to work on and are already working to improve,” he said.Meanwhile, Gambling With Lives, a charity set up by families bereaved by gambling related suicides, also welcomed what it called a “landmark report”.The report noted that the seven-yearly Adult Psychiatric Morbidity Survey included questions on gambling in 2007, but not in 2014 and said the 2021 Survey should again include questions on gambling and the prevalence of suicidal tendencies linked to gambling. In addition, it said he Notification of Deaths Regulations 2019 should be amended so that doctors should be able to inform coroners when they believe a suicide may be gambling-related.“Gambling reform is now a matter of urgency,” Liz Ritchie, founder of Gambling with Lives, said. “If implemented the recommendations set out in this report would go a long way towards reducing gambling harm and ultimately saving lives. Gambling addiction can lead to death.”Ritchie added that the combination of this report, the APPG report and one earlier this week from the Public Accounts Committee, which called for an overhaul in gambling regulation, shows the current regulatory structure is “outdated and in need of reform”.“The government must not prevaricate any longer, lives are literally at stake,” Ritchie said. “They must immediately set out a timetable for a root and branch review of the Gambling Act. We look forward to contributing to that process and suicide prevention being a core part of it.”Earlier today (2 July), Ladbrokes Coral operator GVC Holdings also backed calls for a review of the Gambling Act. Chief executive Kenny Alexander said that the operator would play a “full and active role” in the review when the government decides to go ahead with the process.“This report is a thoughtful and measured contribution to the debate on how to ensure the regulated gambling industry can thrive, provide entertainment and enjoyment for the millions of Britons who like a bet,” Alexander said. Regions: UK & Ireland British gambling trade body the Betting and Gaming Council and the Gambling Commission have welcomed the House of Lords’ committee recommendations for regulator change in Great Britain, while looking to highlight recent progress towards tacking gambling harm in the market. Casino & games Email Addresslast_img read more

GVC claims RG interactions have cut self-exclusion requests

first_img Email Address Topics: Legal & compliance People GVC Holdings’ latest corporate social responsibility (CSR) report reveals the operator has seen the number of self-exclusion requests fall significantly, which it claims is the result of enhanced limit setting tools and earlier customer interactions.The 2019-20 CSR Report hails the business’ progress in raising standards, highlighting a number of key developments over the period in key reporting segments.For responsible gambling, it saw 1.07m customer interactions regarding problem gambling carried out in 2019, down from 1.12m the year before. Customer complaints rose 66.9% to 22,543 for the year, though complaints specifically regarding a gambling transaction were down 13.8% to 2,388.Perhaps the most notable change in its responsible gaming key performance indicators was a 55.9% year-on-year decline in self-exclusion requests, to 147,473.“The decrease in self exclusions in 2019 was driven by greater use of new account management tools enabling our players to set their own play limits as well as earlier interventions from our RG teams,” the operator explained.Crime associated with the business also appears to be declining, with the number of burglaries or attempted burglaries at its premises falling to 99, with robberies or attempts down to 109.Customers appear to be increasingly happy with the business, with digital customer satisfaction increasing from 57% in 2018 to 60%. However, the number of whistleblowing incidents reported and investigated jumped from 2 in the prior year to 34 in 2019.Efforts to diversify GVC’s workforce also progressed in the year, with its 12,189 female employees comprising 49.5% of its workforce. The number of women in management positions grew to 40.3% of senior staff – compared to 37.4% in 2018 – workers from ethnic minority backgrounds grew to 21.1% of GVC employees.The year also saw the operator conduct its first ever global engagement survey, with more than 70% of staff taking part. This highlighted better training and development, and management doing a better job of listening to staff.GVC also highlighted a number of key developments over the past 12 months to raise standards across the business.
These include GVC acting as a driving force behind the ‘whistle to whistle’ ban on sports betting broadcast advertising and ending all football sponsorship and perimeter board advertising in the UK.It continued work on its $5.5m five-year research partnership with Harvard Medical School Cambridge Health Alliance’s Division on Addiction to better understand and reduce the potential for problem gambling behaviour. This is being supported by increased investments in research, education and treatment through the establishment of the GVC Foundation, the operator added.Through a partnership with Epic Risk Management, GVC is funding early-stage education on gambling, looking to reach 11,000 students across 62 UK schools through the drive.The operator has also reduced the business’ greenhouse gas emissions intensity compared to 2018, and is working to develop a more gender-balanced workforce, with 250 managers now trained in understanding conscious bias.“We continue to recognise the value of working constructively with our peers, national regulators and third sector organisations,” Virginia McDowell, chair of the GVC board’s CSR committee said.“To this effect, we took on a proactive role in creating the safer gambling commitments, launched in November 2019, with the aim of delivering long-term and fundamental changes in how gambling companies are run and their impacts on society.”McDowell noted that GVC’s efforts were being recognised by “credible third parties”, with the business included in the 2019 edition of the Dow Jones Sustainability Index, and the FTSE4Good index. 3rd July 2020 | By contenteditor AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter GVC Holdings’ latest corporate social responsibility (CSR) report reveals the operator has seen the number of self-exclusion requests fall significantly, which it claims is the result of enhanced limit setting tools and earlier customer interactions.center_img Subscribe to the iGaming newsletter Legal & compliance GVC claims RG interactions have cut self-exclusion requests Tags: Mobile Online Gambling OTB and Betting Shopslast_img read more